​

​

 

At Rugs & Looms, we value you and we take immense pride in curating and delivering handcrafted rugs that reflect generations of craftsmanship, artistry, and heritage. Every rug we offer is a testament to our commitment to quality, tradition, and timeless design. We understand, however, that purchasing a rug online can sometimes be a leap of faith — and your satisfaction is incredibly important to us.

​

If, for any reason, the rug you receive does not meet your expectations, we want you to feel completely at ease. That’s why we offer a simple, transparent, and customer-friendly return and refund process. Our goal is to make your experience with Rugs & Looms as seamless and satisfying as possible — from the moment you browse our collection to the final placement of your rug in your home.

​

Your trust means everything to us, and we’re here to support you every step of the way.

 

7 - DAY RETURN WINDOW​

 

​We accept return requests within 7 days of delivery. To be eligible for a return, the item must:

​

• Be in its original, unused condition

• Include all original packaging, tags, and documentation

• Be free from stains, odors, damage, or signs of use

​

*Items returned outside this window or in non-original condition may be declined or subject to a restocking fee.

​

HOW TO INITIATE A RETUEN

​

To request a return, please fill out the return request form available on our Contact Us page. Our customer support team will get in touch with return instructions and coordinate the process.

​

FINAL INSPECTION AND REFUND TIMELINE

​

All returned rugs are subject to a final inspection at our facility to verify condition and eligibility.

As we are currently in the early stages of operations, refunds may take additional time to process. We appreciate your patience and understanding.

​

REFUND DETAILS

​

Once your return has been inspected and approved:

​

• A full refund will be issued to your original payment method

• Please allow up to 7–14 business days for the refund to appear, depending on your bank or payment provider

• You will receive an email confirmation once the refund is initiated​​

​

NON - RETURNABLE ITEMS​

​

The following items are not eligible for return:

​

• Custom-made or personalized rugs

• Items marked “Final Sale”

• Returns requested after the 7-day window

• Items with the value of less than 200 us dollars

​​​

​

QUESTIONS

​

If you still have any questions regarding any of the returns and exchange policy, please refer to our customer support, we are always happy to help!